connect@mexchico.com

Who do we contact with any questions on products?

Please send us an email at connect@mexchico.com and we will provide a response as soon as we can. 

Do you have a storefront I can visit?

For the meantime, we only sell our products online. We have two buying options: our website and our Etsy shop.

Do your styles run true to size?

We have a size chart available with all our products. You can find the information here:

 

 *Keep in mind our styles are designed for a loose and relaxed look.

Where do you ship?

We ship within the United States. If you are interested in our product but live in another country, email us at connect@mexchico.com for more information and personalized shipping costs.

What are your processing and shipping times?

Once you have placed an order, please allow 2-3 business days for processing.  After that time, shipping begins and we will provide you with a USPS tracking number(s) for standard shipping.

Who designs the clothing and accessories?

We collaborate with our artisan to design new products and help create awareness for traditional Mexican products. Each item is individually crafted by skilled artisans that use creative and traditional techniques. Because of this, our products are designed in small batches.  We do sometimes take special custom orders.

How should I care for the cloth/woven products I purchased?

Due to the delicate nature of the materials and handmade process, please hand wash in cold water, hang dry and do not bleach.

Do you allow returns?

We hope that you love your new purchase but if you are not satisfied for some reason, you may return it within 7 days of purchasing.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at connect@mexchico.com  and we will provide additional instructions. Please add your order number to the subject line.

You can always contact us for any return questions at connect@mexchico.com

Our Artisanal Decanters and Ceramic Tequila Shot Glasses have a 5-day return policy. 

Do you sell products wholesale?

We do offer wholesale with a minimum purchase depending on the product. If you are interested, please contact us at connect@mexchico.com for our wholesale prices.